EXCHANGE & RETURN POLICY:
ü Customers are to ensure that when placing any order that the product(s) ordered and all accompanying paperwork and delivery details are correct. In the event discrepancies exist the customer is to contact SSPA immediately.
ü Authorisation to return goods for exchange may only be granted by SSPA management. The customer is to ensure authorisation has been granted prior to returning any goods or products (regardless).
ü Goods returned without prior authorisation by SSPA may be subject to additional costs being incurred by the customer.
ü Products found to be worn, loose or damaged as a result of manufacturer’s fault and not as a result of undue carelessness or harsh treatment by the customer will be considered for exchange.
ü Any products or goods returned will be inspected and assessed by SSPA consultants and management (and where possible manufacturers representatives also) to determine certain results.
ü Products found to be damaged as a result of negligence may be given further by SSPA Management. Refund decisions by SSPA will be communicated to the customer.
ü Original invoice must accompany any returned or exchanged good or products.
AVAILABILITY OF PRODUCTS:
ü Items that are out of stock will be placed automatically on backorder and supplied as soon as possible. Multi orders where backorders may affect the timings can be held until completion. Customers may request alternative arrangement through SSPA management. SSPA will consider the customer’s alternative arrangements and communicate their decision to the customer.
ü Products are subject to change without notification at any time.
ü SSPA endeavours to notify customers, where possible the deletion or modification of products in any advertisement.
ü Products is stock will be delivered by the best possible means I.e. post, courier or other arrangements.
ü Where product delivery is delayed SSPA will contact the customer at the first available opportunity. SSPA management will explain the cause of delay and provide the customer with a revised delivery date.
ü Private orders sent by post, fax or mail must be accompanied by payment details either. SSPA accept payment by VISA, MASTERCARD, BANKCARD or Cheques (which must be cleared prior to releasing goods).
ü All goods remain the property of SSPA until payment in full is received and cleared.
ü Prohibited items include I.e. handcuffs; Batons etc are only available to licensed persons. You must hold all the relevant and current licenses appropriate to Federal and State laws. Certified true copies of these licenses are to be forward to SSPA when ordering such goods.
ü NO LICENCE(S) – NO GOODS.
ü All End User Certificates must be correctly completed at time of order placement with SSPA.
ü Any other documentation required to complete an order will be requested by SSPA and must be supplied by the customer.
ü SSPA’s delivery options include: Express Post/Local couriers/interstate freighting/overseas handlers. SSPA reserves the right in deciding the delivery option.